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Knowledge Base To Do List
Last Updated: 5/31/12. For brainstorming and planning of The Knowledge Base maintenance and enhancements. Individual line items can become separate pages as needed. If you create a separate page link back to this list.
MAINTENANCE
| Task | Description | Priority(1=high, 2=med, 3=low) |
Notes | Who |
|---|---|---|---|---|
| Article cleanup | Delete or archive obsolete articles | Heather | ||
| Top 5 article tagging | Reselect monthly | Check with TL's | Heather | |
| Watch feature on Community | When you view a Community article the watch option is not displayed. When you edit a Community article watch is present, and works, but does not toggle to 'stop watching'. | 2 | Oliver | |
| Post go-live cleanup |
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1 | In progress | Heather |
| Permissions audit | We may not be using all our groups well at this point and can clear some out. New may also be required. |
2 | some new spaces may gate on this | Jon, Heather |
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BUGS
| Task | Description | Priority(1=high, 2=med, 3=low) |
Notes | Who |
|---|---|---|---|---|
| Create | If user presses enter before selecting article template. Confluence system dump occurs. | need java progamming expertise | Yang? | |
| Display issues | Home page has issues on IE 8 & 9, squishes auto fields makes status stuff off kilter | Jon, Julia |
ENHANCEMENT REQUESTS
| Task | Description | Priority(1=high, 2=med, 3=low) |
Notes | Who |
|---|---|---|---|---|
| Short link titles too short | Currently the titles in that box are too short to be useful. Would be feasible to have longer article titles there? Lengthen to 55 or 60 characters, to allow copy of both title and link in a single action, and paste in a single action. | from Jacob (RT #977482) | Oliver | |
| Link checker | Would like tool to locate broken links in an article | Explore free plugin called Link Validator | Barbara, Heather | |
| Global Search and Replace | Limit availability to admin or editors groups. For editing and updating articles. | for Heather | ||
| Create | When cancel prior to saving user ends up on default Confluence page w. alpha list of pages. | |||
| My Profile | Customize? Decide what users should see. | 3 | ||
| Email feed | Develop ability to send email directly to The Knowledge Base | Need Confluence API and plugins writing expertise. ISDA help? Once we're on 3.0. Could share solution. | ||
| RT feed | Develop ability for RT to directly feed the Knowledge Base, i.e. create an article from a ticket | Need Confluence API and plugins writing expertise. ISDA help? Once we're on 3.0. Could share solution. | ||
| Touchstone | Has both technical and political implications in that it will change Helpdesk workflow. Requires lots of discussion before implementation and buy-in from HD team leaders. | Jon, Oliver | ||
| GSA Integration | Decide on Google-based search enhancements. | Workable? What expertise needed? From where? | Barbara to research | |
| Smart Routing | Summarize notes from brainstorming session (4/30/08). Create specs. | Oliver | ||
| Smart sidebars | Enhance sidebars in The Knowledge Base to dynamically present info based on user actions and queries. | |||
| Feedback Buttons | Feedback system to let users easily say articles are obsolete or inaccurate |
2 | Julia | |
| Search Results | Be able to toggle between paginated and endless scroll | 2 | Julia | |
| Archive theme | More clarity in Archive theme that you're there. Tone background and warning? | 2 | Julia? | |
| Search | Enhanced search so main search boxes don't search the archive and you can search sub-sets of spaces | 2 | Notes | Julia, Jon |
| New spaces | Need new HD Only and Structured escalations spaces | 1 | Require permissions changes, possibly new Moira lists to be synced | kb tech core |
| Structured doc spaces | Create spaces for structured user doc sets with nav | 2 | Notes | ??? |
PROMOTION
| Task | Description | Priority(1=high, 2=med, 3=low) |
Notes | Who |
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