## last updated: 9/1/08 by: othomas
## Usage: {ask}
## Optional parameters:
## provider = service provider name
## department = department name
## type = question|action|escalation
## topic = unique topic key (matches smart router key)
## topicLabel = full text label to use for topic
#set ( $provider = $param0 )
#set ( $department = $param1 )
#set ( $type = $param2 )
#set ( $topic = $param3 )
#set ( $topicLabel = $param4 )
#set ( $remoteUser = $action.remoteUser.name )
{panel:title=Ask|borderStyle=solid|borderColor=#6699ff|titleBGColor=#EAECFF|bgColor=#ffffff}
#if( $provider )[Ask the $provider#if( $department ) ($department)#end#if( $type == "question" )
about#elseif( $type == "action" ) to#elseif( $type == "escalation" ) to escalate a request concerning#
{else}#if( $topic ) about#end#end#if( $topic )#if( $topicLabel) $topicLabel#else
$topic#end#end.|http:
department=$!generalUtil.doubleUrlEncode($!department)&type=$!generalUtil.doubleUrlEncode($!type)&
topic=$!generalUtil.doubleUrlEncode($!topic)&username=$!generalUtil.doubleUrlEncode($!remoteUser)]#
{else}This article is about an unsupported topic. [Are you supporting it?|Home:Are you supporting it?]#end
{panel}
