Access denied error for Benefits Enrollment, new employee

Context

• This article provides information for new, benefits-eligible employees, enrolling in benefits within the 30 day new-hire period.
• See also: Access denied error for Benefits Enrollment during the Open Enrollment period

Troubleshooting Steps

1. Check that 24 hours have passed since creation of your Kerberos account.
2. Check that your status in Atlas is as a benefits-eligible employee. A departmental administrator will be able to assist.
3. Postdoctoral fellows, see: Postdoctoral fellow unable to view benefits
4. Are you able to access the W4 and Direct Deposit screens? If so, but you continue to receive an access denied error for benefits enrollment, contact the Benefits office at benefits@mit.edu or call 617-253-6151.
5. Contact the IS&T Service Desk, at 617-258-1101 or servicedesk@mit.edu. Answers to the above questions will help us to more quickly resolve your issue.

Still need help?

See Resolve error messages to access your online MIT benefits enrollment
or contact the Service Desk, at 617-253-1101 or servicedesk@mit.edu.

For Service Desk Consultants

To check whether a client is an employee: [hd:Check the status of a user via Rolesweb]
IS&T Service Desk consultants, see these [troubleshooting steps]