Computing Equipment Loan Program FAQ

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My country of residence isn’t on the loaner form. Can I still get loaner equipment?

Yes, IS&T will still provide you loaner equipment even if your country is not listed. Provide your full mailing address with street, city, country, and postal code. Also be sure to include a telephone number where you can be reached in case there are any additional questions.

When will I get my equipment? And what shipping address should I use?

Your equipment will be shipped to you before the start of the semester. You will be prompted to provide a valid shipping address and a phone number during the request process. Please use the address where you currently reside.

Submitting the request form will generate a ticket in ServiceNow (IS&T’s ticketing system) and provide you with a confirmation email, which will give you a way to continue to communicate with us on your request, should any circumstances change. This includes changes of shipping address.

You will receive an email confirmation (to your MIT email address) from the shipping company with tracking information once available.

What should I do with my packaging?

Save it. It will be used to return your equipment.

What do I do if my equipment is lost or stolen?

Contact the IS&T Service Desk immediately at servicedesk@mit.edu or 617-253-1101. IS&T will remotely lock down the equipment to protect sensitive data.

Do I need a cost object to borrow equipment?

Faculty do need a cost object to borrow equipment for tracking purposes. Undergraduate students and TAs do not need a cost object to borrow equipment.

What happens if I don't return my equipment or if it's significantly damaged?

Your bursar's account can be charged the cost of the equipment if you do not return equipment or if it is returned significantly damaged.

How do I return my equipment?

Please contact the IS&T Service Desk with questions at servicedesk@mit.edu or 617-253-1101.

The return process will incur no cost for the participant. To initiate the return of borrowed computing equipment at no cost to you, submit this form: https://ist.mit.edu/loaner-return-form

Can somebody else submit the request form for me?

No, each participant must agree to the terms and conditions using their own MIT Identity.

Where can I get help?

IS&T Service Desk

The IS&T Service Desk can help you with advice and assistance in:

• Installing and troubleshooting apps for MIT classes or work.
• Lost, damaged or stolen equipment.

You can contact the IS&T Service Desk

See also

• Computing Equipment Loan Programs Landing Page
• Computing Equipment Loan Program