Email notifications for Campus Service Requests

Who receives email notifications for a campus service request in Atlas?

• Request creator
• Requestor (if different from creator)
• Anyone included as a CC on the request

What triggers an email notification?

• New Request
• Estimate Provided – Sent when Facilities provides an estimate for work. The email tells customer to approve/reject the request
• When customer cancels a request
• Facilities closes a request
• Facilities requests more information from the customer. Email to customer contains link to notification where customer sees Facilities questions and can respond. Responses added to request.