Access Keys:
Skip to content (Access Key - 0)

GlobalProtect VPN stuck on connecting when using Catalina 

Redirection Notice
This page should redirect to GlobalProtect agent stuck at connecting stage on macOS.

There are occasional occurrences of GlobalProtect getting a "stuck on connecting" error when using Catalina.

Resolution

Enable Palo Alto Networks as a trusted developer.

From your Mac:

  1. Launch System Preferences.
  2. Open the Security & Privacy preferences and then select General.
  3. Click the lock icon on the bottom left of the window to make changes and modify preferences.
  4. When prompted, enter your Mac User Name and Password and then Unlock the preferences.
  5. Click "Allow" next to the message "System software from developer 'Palo Alto Networks' was blocked from loading."

IS&T Contributions

Documentation and information provided by IS&T staff members →

Last Modified:

April 15, 2022

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
Labels:
globalprotect globalprotect Delete
vpn vpn Delete
prisma prisma Delete
catalina catalina Delete
gpvpn gpvpn Delete
c-prisma c-prisma Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
Feedback
This product/service is:
Easy to use
Average
Difficult to use
This article is:
Helpful
Inaccurate
Obsolete
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki