MIT's Hardware Service Center

Q: Where can I take my computer for repair?

Answer

The MIT Hardware Service Center is now open for computer hardware repairs at its temporary location in the Atlas Service Center. A partnership with ComputerCare, the center is available to all MIT students, faculty, and staff.

Access
Visit the Atlas Service Center during normal business hours (8:00 a.m. - 5:00 p.m., Monday-Friday) for service; no appointment is needed. After hours, IS&T is availalbe via email, phone, and chat to provide 24/7 support remotely.

Repairs
Technicians will repair computers onsite at the Atlas Service Center this semester. The permanent location of the Hardware Service Center is under construction, with an expected opening in spring 2025.

Devices
Initially, we will focus on repairing computers, including Apple, Dell, and Lenovo products. We plan to expand services to mobile devices, such as tablets and smartphones, in the future.

Eligibility and Cost
The Hardware Service Center accepts both MIT-issued and personal devices.While there is no charge for labor, we will work with the individual requestors to bill for any necessary parts; costs may apply.

Loaner Program
IS&T's computer loaner program remains available for those needing a temporary device while their computer is being serviced.

MIT Hardware Service Center FAQs

Where do I bring my computer for service?
The Hardware Service Center is now open for computer hardware repairs at its temporary location in the Atlas Service Center. Business hours are 8:00 a.m. - 5:00 p.m., Monday - Friday, and no appointment is needed. After hours, IS&T is available via email, phone, and chat to provide 24/7 support remotely.??The permanent location of the Hardware Service Center is under construction, with an expected opening in spring 2025.

Who is eligible to use the service?
Hardware repair services are available to all MIT students, faculty, and staff.

What devices will the center accept for repair?
The center currently services computers, including Apple, Dell, and Lenovo products. The Hardware Service Center accepts both MIT-issued and personal devices. We plan to expand services to mobile devices, such as tablets and smartphones, later this fall.?

What should I do before bringing my computer in for service?
Every computer brought to the service center should be backed up first using a service such as CrashPlan, which is available to all MIT community members. IS&T is not responsible for any data that is not backed up prior to a machine being submitted for repair, and those requesting services through the center will be asked to sign an intake sheet when dropping off their device that includes this and other disclaimers.

Does the center charge for service?
While there is no charge for labor for both MIT-issued and personal devices, costs may be incurred for any necessary parts that are not covered by an existing device warranty or protection plan. Your technician will inform you if your repair will result in a bill.

How long will my repair take?
Service times will vary depending on the repairs necessary, part availability, and volume of other devices the center is currently servicing. We will give an estimated time-frame for pick-up during the initial intake; your technician will notify you via an update to your repair ticket when your device is ready.

How can I continue working while my device is being serviced?
IS&T's computer loaner program remains available for those needing a temporary device while their computer is being serviced.

How do I use the center’s services if I am not studying or working on campus?
The Hardware Service Center does not accept mail-in repairs. If you are an MIT community member who is not able to access campus, please reach out to the IS&T Service Desk at servicedesk@mit.edu?or 617-253-1101 so a representative can help you find a unique solution for your location, device, and service needs.

I have another question or need more information.
Please contact the IS&T Service Desk: servicedesk@mit.edu?or 617-253-1101. Someone will be in touch soon.