W4, Direct Deposit, ePaystubs errors before start date

Question

I am a graduate student at the beginning of the semester, trying to access the Payroll Direct Deposit and Tax Withholding screens of Atlas.

For the Direct Deposit screen, I get:

The application failed due to an unknown error

For the W4 screen, I get:

edu.mit.mortar.exception.SystemException:
com.sap.bapi.mapper.exception.BAPIException: com.sap.mw.jco.JCO$Exception:
(104) RFC_ERROR_SYSTEM_FAILURE: User xxxxxx has no RFC authorization for
function group Z_HR_ESS_W4

For ePaystubs, I get:

com.sap.bapi.mapper.exception.BAPIException:
com.sap.mw.jco.JCO$Exception: (104) RFC_ERROR_SYSTEM_FAILURE: User
xxxxxx has no RFC authorization for function group Z_HR_ESS_PAYSTUB

What do these error messages mean?

Answer

The most likely reason for these error messages is that the employment position has not yet been entered into the system, or that the official start date for the position is still in the future.

The HR/Payroll Service Center – 617-253-4255, hrpayservicecenter@mit.edu – will be able to check to see if the position is showing up the records, and if so, the start date for the position. Their phone hours are M-F, 8:30 to 5:00.

A printable PDF version of the Direct Deposit form is also available at: http://vpf.mit.edu/site/payroll/forms

More information for Help Staff and Central Admin

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