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Our Organization
IS&T provides information technology (IT) systems and services that support MIT’s education, research, and administrative programs. While working to modernize these systems, IS&T is also collaborating with faculty, staff, and students on innovative IT services to meet the diverse needs of the MIT community.
The focus is now on “platform-based” models designed to create and connect ecosystems of diverse participants as producers and consumers of services. Our goal is to leverage application programming interfaces (APIs) to help faculty create new systems for teaching and research; students to securely create new applications; and staff to feel better supported while also being able to develop applications that address specific needs.
The department’s new operating model, based on agile, iterative experimentation, is central to enabling these IT innovations and improved administrative systems. To find out more about IS&T’s transformation and current proof-of-concept projects, visit the Future of IT@MIT website.
Here is our Organizational Chart
Services
These are the landing pages for our services. They explain details about the services and contain links to relevant troubleshooting processes, frequently asked questions and other related kb articles.
| Service | Landing page(s) | Department | Short Description | Keywords |
|---|---|---|---|---|
| Accounts | Kerberos Account Password Reset | Central Service | Kerberos is an authentication system used to prove your identity to servers and systems. Includes account activation, deactivation, sponsored accounts, and password changes. | kerberos, accounts, access, collaboration, passwords |
| Atlas | Atlas Landing Page |
Central Service | MIT administrative and business application portal. | administrative, admin systems, portal, SAP, purchasing |
| Canvas | MIT Canvas Landing Page |
Central Service |
Course websites, work submissions, gradebook, and course material storage system. | course, website, class, recitation, section |
| Certificates | Certificates Landing Page |
Central Service |
MIT certificate authority and personal certificates for authentication to MIT services. | certificates, authentication, accounts, personal, collaboration, touchstone |
| Citrix | Citrix Landing Page |
Central Service |
Allows users to run applications in a Windows based environment. Mostly used to allow users to run Windows-only software. | citrix, receiver, windows-only applications |
| Coeus | Kuali Coeus Landing Page |
Central Service |
System for use by MIT Office of Sponsored Programs and the community for proposals and awards. | conflict of interest, sponsored proposals, sponsored awards, Kuali |
| Cognos | Cognos Landing Page |
Central Service |
Reporting tool for querying the database in a web application. | data warehouse query, BrioQuery |
| CrashPlan/Code42 | CrashPlan (Formerly Code42) Landing Page |
Central Service |
An enterprise backup system. | online backup, cloud backup |
| Dropbox | Dropbox Landing Page |
Central Service |
With the Dropbox client, you can access your cloud data as though it was a folder on your local disk | cloud storage capacity, document sharing |
| Drupal Cloud | Drupal Cloud Landing Page |
Central Service |
Website hosting service. | website hosting, cloud site |
| Duo Authentication | Duo Authentication Landing Page |
Central Service |
Two-factor authentication including Yubikeys and the Duo Mobile App. | authentication, accounts, duo, push, yubikey, token |
| Email Lists | Email Lists Landing Page |
Central Service |
Moira and Mailman for administering and sending to mailing lists. | mailing list, moira, mailman, email list |
| Microsoft 365 | Microsoft 365 Landing Page |
Central Service |
MIT's enterprise email and calendaring is Microsoft 365. | email setup, office, outlook, exchange, calendaring, mail, bounce |
| GitHub | GitHub Landing Page |
Central Service |
An MIT site running GitHub Enterprise, a hosted version of GitHub software. Allows people to upload and share programming code with others. | code, program, programming |
| LastPass | LastPass Landing Page |
Central Service |
Will provide the MIT community with use of their premium password service and convenient access to data via Windows, MacOS, Linux and mobile native clients as well as via any web browser. | password manager, store password |
| LinkedIn Learning | LinkedIn Learning (formerly Lynda.com) Landing Page |
Central Service |
Web-based training licensed by MIT | training, web |
| Microsoft Campus Agreement (MSCA) | Microsoft Product and Campus Agreement Landing Page [archive:Office 2016 Landing Page] |
Central Service |
MIT's Microsoft software licensing agreement that provides students, faculty and staff with the Windows Operating System and Office software and updates. | ms, microsoft, word, office, powerpoint, license, activation, msca, key, license |
| MITSIS/WEBSIS | MITSIS and WEBSIS Landing Page |
Central Service |
Student Information Systems | academic systems, student records, registration, financial services |
| MIT Wikis | Wikis Landing Page |
Central Service |
a confluence based wiki service | confluence, wiki |
| Network | MIT Network Landing Page |
Central Service |
Getting connected and using MIT's network infrastructure | network, outage, drop, wired, wireless, deactivation |
| Pcard/ProCard | ProCard Landing Page |
Central Service |
MIT Credit Card or VIP card for departmental and sponsored research purposes. | SAP, pcard, procard, receipt, credit card, atlas |
| Pharos Printing | Pharos Printing Landing Page |
Central Service |
Printing for the MIT community using Pharos and networked printers. | print, pharos, network printer |
| Qualtrics | Qualtrics Landing Page |
Central Service |
Enterprise survey service. | survey, data collection |
| Quickbase | Quick Base Landing Page |
Central Service |
Cloud-based platform for building customizable database applications and web forms. | web forms, cloud |
| SAPgui | SAPgui Landing Page |
Central Service |
SAP is the system of record for MIT financial and HR data, more commonly accessed via Atlas, more complex functions require SAPgui for running reports and viewing invoices and other scanned documents. | atlas, financial data, HR data, reports |
| Software Distribution | Distributed Software Landing Page |
Central Service |
MIT Licensed Software Distribution. | MIT software, licensed software, software |
| Tableau | Tableau Landing Page |
Central Service |
Interactive data visualization and business intelligence software. | visualizing data, secure data |
| TIP | TIP Landing Page |
Central Service |
Textbook Information Provisioning. | TIP, textbooks, provisioning |
| TSM | [istdraft:TSM Backup Recon] |
Central Service |
Tivoli Storage Manager, an enterprise backup system. | backup, tivoli |
| VoIP | Telephony Landing Page |
Central Service |
Voice Over Internet Protocol, MIT's primary phone service with voicemail to email integration, built in conference calling and web access to your account. | VOIP, MITvoip, voicemail, unity, telephony |
| VPN (Virtual Private Network) | Prisma Access VPN Landing Page |
Central Service |
Virtual private network to create a secure connection to MITnet. | VPN |
| Walk-in Service Center (IS&T/Atlas Service Center) | MIT's Hardware Service Center Atlas Service Center |
Central Service | Walk-in service center providing hardware and software support to the MIT community. | walk-ins, hardware, software |
Service Center Loaner Program
IS&T has a program for loaning laptops to clients who are without a computer while theirs is being repaired by the IS&T Service Center. If a customer's issue requires service center repair, please reference the Service Center Loaner Program.
